DocLaunch Enterprise Terms and Conditions V20180305

Welcome to the DocLaunch Service, website or mobile application (collectively, the “DocLaunch Service,” “Services” or "Service" as defined in Section 1). These Terms and Conditions are a legal agreement between you and DocLaunch LLC and govern access to and use of DocLaunch Services by you the Customer, as well as any individual or entity (including employees, agents, and contractors) you allow to access and use DocLaunch Services. These Terms and Conditions, your Subscription Plan and any applicable Service Schedules and attachments form your agreement (collectively the “Agreement”) with DocLaunch and govern the use of DocLaunch Services. As a condition of accessing the DocLaunch Services, you accept this Agreement. Specific services terms, product details and any applicable license and/or subscription terms will be set forth in the applicable Service Schedule(s), which will apply to use of the DocLaunch Services subject to this Agreement. This Agreement, WHICH INCLUDES A MANDATORY ARBITRATION REQUIREMENT, A TIME LIMIT ON BRINGING CLAIMS, AND A WAIVER OF RIGHT TO PURSUE CLAIMS AS A CLASS ACTION OR REPRESENTATIVE IN SECTION 11.7 BELOW, constitutes a binding legal agreement between you and DocLaunch LLC (“DocLaunch,” “we,” “us,” and “our”). Please read these terms carefully. We recommend you print a copy of these Terms and Conditions for reference. If you use e-Signature, you accept the terms of the DocLaunch e-Signature Schedule below. IF YOU DO NOT AGREE TO THIS AGREEMENT, YOU ARE NOT PERMITTED OR AUTHORIZED TO USE THE DOCLAUNCH SERVICES. If you are a direct competitor of DocLaunch, you may not access or use the DocLaunch Services without our explicit, advance, written consent, and then only for the purposes authorized in writing. You agree to receive electronically all communications, agreements, and notices that we provide in connection with any Services (“Communications”), including by e-mail, text, in-app notifications, or by posting them on any of our web site(s) or through any Services. You agree that all Communications that we provide to you electronically satisfy any legal requirement that such Communications be in writing. We may modify this Agreement or any additional terms, which are relevant to a particular Service, to reflect changes in the law or to the Services. We will post the revised Agreement on the Site (as defined in Section 1, below). PLEASE REVIEW THE APPLICATION ON A REGULAR BASIS TO OBTAIN TIMELY NOTICE OF ANY REVISIONS. IF YOU CONTINUE TO USE THE SERVICES AFTER THE REVISIONS TAKE EFFECT, YOU AGREE TO BE BOUND BY THE REVISED AGREEMENT. You agree that we shall not be liable to you or to any third party for any modification of the Agreement. 1. DEFINITIONS “Account,” or “Accounts” means a unique account established by Customer to enable its Authorized Users to access and use the Services. “Application” means the website(s) or mobile application(s) owned by DocLaunch. “Authorized User” means one individual natural person, whether an employee, business partner, contractor or agent of Customer who is registered by Customer to use the Services. An Authorized User must be identified by a unique email address and user 2 name and two or more persons may not use the Services as the same Authorized User. If the Authorized User is not an employee of Customer, use of the Services will be allowed only if the user is under confidentiality and other obligations with Customer at least as restrictive as those in this Agreement, and is accessing or using the Services solely to support Customer’s business purposes. Authorized User for a DocLaunch Wallet (as defined below) refers to the individual who downloaded, created and maintains the DocLaunch Wallet. Customer acknowledges that the DocLaunch Wallet is downloaded, created and maintains the DocLaunch Wallet by the Customer’s client. “Case,” “Cases,” “Template,” “Templates,” “DocLaunch Wallet,” or “DocLaunch Wallets” means specific groupings of content, electronic documents, notifications, materials, data and information that Customer or its Authorized Users enter into the Services for storage, filing, dissemination or other business purposes. “Customer” means the entity or individual that contracts to use or purchases a Subscription Plan, creates an Account, accepts this Agreement (whether on behalf of a legal entity or him or herself) and is responsible for ensuring that Authorized Users comply with this Agreement. Customer may be referred to in this Agreement as “you” and “your.” “Customer Data” means any content, electronic documents, Cases, Templates, notifications, materials, data and information that Customer or its Authorized Users enter into the Services or data that is generated from Customer’s use of the Services (e.g. Customer-specific charts or forms), including, but not limited to, any personal data about Customer or the Customer’s clients, Authorized Users, and any other information, pictures or images contained in Templates, Wallets or Cases. “Documentation” means technical and functional documentation for the Services as made generally available by DocLaunch. “DocLaunch Services,” “Service,” or “Services” means the services that can be accessed on the website or mobile application by Customer pursuant to this Agreement. “eDocument” refers to a contract, notice, disclosure, or other record or document deposited into the DocLaunch Services by Customer for processing. “In-App Purchases” means any purchases made through the Application. Through the Application, you may purchase (“In App Purchase”) keys or other goods or services (collectively, “Goods”). To the extent you purchase Goods through the Application, or any third-party provider such as Apple iTunes service, you are agreeing to all applicable Terms and Conditions of DocLaunch or the third-party provider (e.g. Apple’s iTunes’ Terms and Conditions). “Service Schedule” means the service-specific terms and conditions applicable to a particular DocLaunch service, including exhibits and attachments accompanying such schedule. “Subscription Plan” or “Subscription Plans” means a paid plan offered on the website(s) or mobile application(s) that enables registration of an Account for the use of a Service. Each discrete Subscription Plan includes restrictions and requirements that outline the features that Customer will be able to access. “Subscription Term” means the period of effectiveness of the Subscription Plan, as specified in Section 6 below. “Term” means the period of effectiveness of this Agreement, as specified in Section 6 below. 2. USAGE AND RIGHTS TO ACCESS 2.1 Right to Use. Subject to the terms and conditions of this Agreement, DocLaunch will provide the Services in accordance with your chosen Subscription Plan and we grant to you a limited non-exclusive, non-transferrable right and license during the Term, solely for your true and lawful business purposes and in accordance with the Documentation, to: (a) use the Services; (b) implement, configure and permit your Authorized Users to access and use the Services; and (c) access and use the Documentation. 2.2 Restrictions. You shall not, and shall not permit others to, do the following with respect to the Services: (a) use the Services or allow access to it in a manner that circumvents contractual usage restrictions or that exceeds your 3 authorized use or usage parameters set forth in this Agreement or your Subscription Plan; (b) license, sub-license, sell, re-sell, rent, lease, transfer, distribute or time share or otherwise make any portion of the Services or Documentation available for access by third parties except as otherwise expressly provided in this Agreement; (c) access or use the Services or Documentation for the purpose of developing or operating products or services intended to be offered to third parties in competition with the DocLaunch LLC, its Services or allow access by a direct competitor of DocLaunch; (d) reverse engineer, decompile, disassemble, copy, or otherwise attempt to derive source code or other trade secrets from or about any of the Services or technologies except as expressly permitted elsewhere in this agreement or by law, unless and then only to the extent permitted by applicable law without consent; (e) use the DocLaunch Services or Documentation in a way that (i) violates or infringes upon the rights of a third party, including those pertaining to contract, intellectual property, privacy or publicity; or (ii) effects or facilitates the storage or transmission of libelous, tortious or otherwise unlawful material; or (iii) material deemed by DocLaunch to be harassing, threatening, or obscene; or (f) interfere with or disrupt the integrity, operation or performance of the Services or interfere with the use or enjoyment of it by others by, among other things, using it to create, use, send, store or run viruses or other harmful computer code, files, scripts, agents or other programs or circumvent or disclose the user authentication or security of the Application, Services or any host, network, or account related thereto or use any aspect of the Services other than those specifically identified on the Application for a Subscription Plan. 2.3 Denial or Suspension of Access. We may, at our sole discretion, suspend any use of the Services, or remove or disable any Account or content that we reasonably and in good faith believes violates this Agreement. We will use commercially reasonable efforts to notify you prior to any such suspension or disablement, unless we reasonably believes that: (a) it is prohibited from doing so under applicable law or under legal process, such as court or governmental administrative agency processes, orders, mandates, and the like; or (b) it is necessary to delay notice in order to prevent imminent harm to the Application, Services or a third party. Under circumstances where notice is delayed, we will provide the notice if and when the related restrictions in the previous sentence no longer apply. 2.4 Special Offers, Limited Time Offers, Limited Time Trial Periods and Free Trial From time-to-time, we may offer reduced or free use of the Application or Services. Such offers are provided at our sole discretion. (a) If you register for a free trial, promotional offer or other type of limited offer for use of the Application or Services (“Trial Period”), you may be presented with additional terms and conditions when registering for a Trial Period, and any such additional terms and conditions are hereby incorporated into this Agreement and are legally binding. This Section 2.4 (Special Offers, Limited Time Offers, Limited Time Trial Periods and Free Trial) supersedes any conflicting provisions of the Agreement. (b) The version of the Services that is available for a Free Trial may not include or allow access to all features or functions. ANY DATA THAT CUSTOMER ENTERS INTO THE SERVICES, AND ANY CONFIGURATIONS MADE BY OR FOR CUSTOMER, DURING THE TRIAL PERIOD WILL BE PERMANENTLY LOST AT THE END OF THE TRIAL PERIOD UNLESS CUSTOMER: (i) CHOOSES TO PURCHASE A SUBSCRIPTION PLAN TO SERVICES THAT IS EQUIVALENT TO OR GREATER THAN THOSE COVERED BY THE TRIAL PERIOD; OR (ii) EXPORTS SUCH DATA BEFORE THE END OF THE TRIAL PERIOD. CUSTOMER CANNOT TRANSFER DATA ENTERED OR CONFIGURATIONS MADE DURING THE TRIAL PERIOD TO A SUBSCRIPTION PLAN THAT WOULD BE A DOWNGRADE FROM THAT COVERED BY THE TRIAL, AND IN SUCH SITUATION ANY CUSTOMER DATA OR CUSTOMIZATION WILL BE PERMANENTLY LOST. (c) Notwithstanding any other provision of this Agreement, including without limitation the warranties described in Section 7 (Warranties and Disclaimers) or any Service Schedule, during Trial Period any and all Services are provided “AS IS” and “as available” without any warranty that may be set forth in this Agreement. 4 2.5 Export Restrictions. You acknowledge that the Service, or portion thereof may be subject to the export control laws of the United States. You will not export, re-export, divert, transfer or disclose any portion of the Service or any related technical information or materials, directly or indirectly, in violation of any applicable export law or regulation. 3. OWNERSHIP 3.1 Customer Data. Customer Data processed using the Services is and will remain, as between you and DocLaunch, owned by you. For entities that use the Services to interact or communicate with clients, you acknowledge that your clients own any Customer Data contained, stored, or residing in his or her DocLaunch Wallet. You acknowledge that publicly available information may be provided by DocLaunch as part of Services and may be shared with or made available to you as part of the Services such as mortgage filings, public lien records or motor vehicle registration information (“Public Information”). Public Information shall also be made available to other Authorized Users who subscribe to such Services. This includes Public Information provided by you. Public Information shall be considered property of DocLaunch for purposes of the Services. You will provide us written notice if you decline use of Public Information as part of your Services. 3.2 DocLaunch Services. DocLaunch or its licensors own all right, title and interest in and to any and all copyrights, trademark rights, patent rights, database rights and other intellectual property or other rights in and to the Application, Services and Documentation, any improvements, design contributions or derivative works thereto, and any knowledge or processes related thereto and/or provided hereunder. 3.3 Feedback. You hereby assign to DocLaunch all right, title, and interest in and to any recommendations, suggestions, enhancement requests or other feedback provided by you to DocLaunch concerning the Services (“Feedback”), and we are free to make unrestricted use of the Feedback without any necessity of payment to you. 3.4 Third Party Products or Services. Customer may choose to use products or services that are provided or supported by third parties (“Third-Party Services”) for use with the Services. Third-Party Services are provided pursuant to the terms of the applicable third-party license or separate agreement between the licensor of the Third Party Services and Customer, and we assume no responsibility for, and specifically disclaims any liability or obligation with respect to, any Third-Party Services. 4. CUSTOMER DATA, PERSONAL DATA AND DATA PROTECTION 4.1 Customer Data. You shall be responsible for Customer Data that you provide or use through your use of the Services. Further, you are solely responsible for determining the suitability of the Service for your entity, business or organization and complying with any regulations, laws, or conventions applicable to Customer Data and your use of the Service. 4.2 Personal Data. You warrant that your collection and use of any personal data contained in Customer Data complies with all applicable data privacy and protection laws, rules, and regulations. You authorize us to process such personal data in accordance with the applicable data protection laws, rules, and regulations. 4.3 Privacy. You consent to our collection, use and disclosure of Customer Data (including without limitation personal data pertaining to you or that you provide, such as in use with Cases and Templates) as described in our Privacy Policy, which describes, among other things, the use of Customer Data to monitor and enforce compliance with Subscription Plans and this Agreement. 4.4 Information We Obtain. Information we obtain from your use of the Services is primarily non-personally-identifying information of the sort that web browsers, servers, and services like Google Analytics typically make available, such as the browser type, language preference, referring site, and the time of each visit. This also includes Public Information as described in Section 3.1. Other non-identifying information that we might have access to includes how you use the Service (e.g. search queries), your approximate location, cookies, etc. We collect this non-personally-identifying information in order to better understand how consumers, prospects, and visitors use the Services and, where possible, to improve their experience. For instance, we may log the time it takes to run database queries so that we can improve performance. In some cases, we may publicly display information that is not personally identifying in the aggregate, (e.g., by publishing a report on trends in the usage of our Services) or may provide the aggregate data to third parties. When you use the Service, we also collect potentially personally identifying information in the form of Internet Protocol (IP) addresses, the Uniform Resource Locator (URL) accessed (which may reference the name of a Case, or Template or 5 username), and the unique identification number associated with an account. We don't use that information to identify you or your client, with one exception: we may discover, by reviewing log files, that a particular account is using the Services in a way that is degrading the experience for all the Services’ users. If this is discovered, we may look up personally identifiable information associated with that account in order to contact the account owner. We handle and disclose this information in the same way we handle other potentially personally identifying information as described below. 4.5 Information You Provide to Us Directly. Certain visitors to our Services choose to interact with them in ways that may require them to provide us with personally identifying information. This includes Authorized Users of DocLaunch Wallet. The amount and type of information that is provided depends on the nature of the interaction. For example, we ask visitors who sign up for our Services to provide a real name, username, date of birth and email address. Authorized Users of DocLaunch Wallet will provide, store and maintain personally identifiable information on their DocLaunch Wallet as part of the Service. Organizations and individuals who engage in financial transactions to purchase paid services are asked to provide additional information, such as the personal and financial information required to process those transactions. In each case, we only collect as much information as is necessary or appropriate given the type of interaction. DocLaunch does not store any payment information. You can always refuse to supply personally identifying information as part of a Case, or as part of the DocLaunch Wallet, with the understanding that it may prevent you from engaging in certain activities or using the Service. If you send us a request, such as emailing us for support, we reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users. In the process of supporting our Services, we may discover personally identifiable information associated with your account. The only personally identifiable information we may discover during the support process without your consent includes your email address and the names of any organizations to which you belong. Additionally, in the process of supporting our Services, we may need to investigate the data within your account, including data you have entered into Templates, Cases, DocLaunch Wallets, etc. When we access such data it is to support your use of the Application or Service. Other data provided to us as normal course of use is cookies. A cookie is a small piece of data that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We use cookies and other tracking technologies (like Google Analytics) to help us recognize your visit and track visitors' use of and interaction with the Services. We reserve the right to determine which tracking technologies best support the Application or Service in order to support user experience. For example, if we use Google Analytics to improve our site and user experience, and have enabled certain features within Google Analytics including their DoubleClick platform, will provide demographic and interest reporting, and a remarketing tool. Some of these features, in particular the remarketing tool, are advertising features. If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies, but should be aware that certain features of our Services may not function properly without them. You can also visit third-party providers such as the Digital Advertising Alliance and the Network Advertising Initiative pages to opt-out of cookies. If you are outside the United States, you should know that any personally identifiable information you enter into the Services will be transferred out of your country and into the United States, and possibly to other countries. By using the Services, you consent to such transfer and are representing that you have the right to transfer such information outside your country. We do not collect any personally identifiable information from minors under the age of 18, which is why we reserve the right to collect user dates of birth. If you believe that a minor has provided us with personally identifiable information without the consent of his or her parent or guardian, please contact us at team@DocLaunch.com. If we become aware that a minor under age 18 has provided us with personally identifiable information, we'll delete it. 5. BILLING/PAYMENT/FEE TERMS 5.1 Subscription Plans. The features, options and pricing of our Services depend on the Subscription Plan you select as well as any changes instigated by you. You determine the Subscription Plan that meets the needs of you and/or your entity. Unless you have a specific agreement in place for Services during the duration of your Subscription Term, DocLaunch does not warrant that a particular Subscription Plan will be offered indefinitely. We reserve the right to change the prices for or alter the features and options in a particular Subscription Plan without notice. 5.2 No Refunds. You will timely pay DocLaunch all fees associated with your Subscription Plan according to the terms of Subscription Plan for use of our Services, including, but without limitation, use of Services by Authorized Users. Your payments are non-refundable except as expressly provided in a specific agreement. Charges for pre-paid Subscription Plans will be billed to you in advance. Charges for per-use purchases and standard Subscription Plan charges will be 6 billed in arrears. 5.3 Recurring Charges. When you purchase a Subscription Plan, you must provide accurate and complete information for a valid payment method, such as a credit card or bank account information, that you are authorized to use. You must promptly notify us of any change in your invoicing address and must update your Account with any changes related to your payment method. BY COMPLETING YOUR REGISTRATION FOR A SUBSCRIPTION PLAN, YOU AUTHORIZE DOCLAUNCH OR ITS AGENT TO CHARGE YOUR PAYMENT METHOD ON A RECURRING (E.G. MONTHLY OR YEARLY) BASIS (“AUTHORIZATION”) FOR (a) THE APPLICABLE SUBSCRIPTION PLAN CHARGES; (b) ANY AND ALL APPLICABLE TAXES; AND (c) ANY OTHER CHARGES INCURRED IN CONNECTION WITH YOUR USE OF THE DOCLAUNCH SERVICES. The Authorization continues through your Subscription Term and any Renewal Term (as defined in Section 6.2, below) until you cancel as set forth in Section 6 of this Agreement. 5.4 Late Fees & Collection Costs. If we do not receive payment from your payment method, you agree to pay all amounts due upon demand. Any amount not paid when due will be subject to finance charges equal to 3.00% of the unpaid balance per month or the highest rate permitted by applicable law, whichever is less, determined and compounded daily from the date due until the date paid. You will reimburse any costs or expenses (including, but not limited to, reasonable attorneys’ fees) incurred by DocLaunch to collect any amount that is not paid when due. DocLaunch may accept payment in any amount without prejudice to DocLaunch’s right to recover the balance of the amount due or to pursue any other right or remedy. Amounts due to DocLaunch may not be withheld or offset by you for any reason against amounts due or asserted to be due to you from DocLaunch. 5.5 Invoices and Invoicing Method. We will provide you billing and usage information in a format we choose, which may change from time to time. Furthermore, we reserve the right to correct any errors or mistakes that we identify in an invoice even if it has already issued or we received payment. You agree to notify us about any billing problems or discrepancies within thirty (30) days after they first appear on your invoice. If you do not bring such problems/discrepancies to our attention within thirty (30) days, you agree to waive your right to dispute such problems or discrepancies. 5.6 Billing Cycles. Billing cycle end dates may change from time to time. When a billing cycle covers less than or more than a full month, we may make reasonable adjustments and/or proration. You agree that we may (at our option) accumulate charges incurred during a billing cycle and submit them as one or more aggregate charges during or at the end of a cycle, and that we may delay obtaining authorization or payment from your payment card issuer until submission of the accumulated charge(s). 5.7 Request for Taxpayer Identification Number and Certification and Tax Responsibility We may require you to complete a Request for Taxpayer Identification Number and Certification (“W-9”) as part of our invoicing process. All payments required by this Agreement are stated exclusive of all taxes, duties, levies, imposts, fines or similar governmental assessments, including sales and use taxes, value-added taxes (“VAT”), goods and services taxes (“GST”), excise, business, service, and similar transactional taxes imposed by any jurisdiction and the interest and penalties thereon, excluding taxes based on DocLaunch’s net income (collectively, “Taxes”). You shall be responsible for and bear Taxes associated with its purchase of, payment for, access to or use of the DocLaunch Services. Taxes shall not be deducted from the payments to DocLaunch, except as required by law, in which case you shall increase the amount payable as necessary so that after making all required deductions and withholdings, DocLaunch receives and retains (free from any Tax liability) an amount equal to the amount it would have received had no such deductions or withholdings been made. You hereby confirm that DocLaunch can rely on the name and address set forth in your registration for a Subscription Plan, or in an agreement for a Subscription Plan, as being the place of supply for sales tax purposes. DocLaunch’s and your obligations under this Section 5.8 (Tax Responsibility) shall survive the termination or expiration of this Agreement. 6. TERM AND TERMINATION 6.1 Term. The Term of this Agreement begins on the date you accept it and continues until your Subscription Plan expires or your use of the Services ceases (including as a result of termination in accordance with this Section 6), whichever is later. If you have a specific agreement, the Term shall be identified therein. 6.2 Subscription Term and Automatic Renewals. Unless you have a specific agreement, our Subscription Plans automatically renew. However, a Subscription Plan will not automatically renew if, prior to the end of the current Subscription Term: (a) you terminate your Account; (b) you notify us within 90 days of your termination date to set your Account to not auto-renew; (c) we decline to renew your Subscription Plan, or (d) this Agreement is otherwise properly terminated as expressly permitted herein. 7 Each renewal period is a “Renewal Term.” You authorize us to collect the then-applicable fees and any taxes for a Renewal Term. Subscription Plan fees and features may change over time and we may recommend a new Subscription Plan that is comparable to your previous Subscription Plan that is ending. If you accept the new Subscription Plan, its terms and conditions with this Agreement will apply in the Renewal Term and thereafter. 6.3 Termination by Customer. Unless you have a specific agreement, you may terminate your Account at any time upon ninety (90) days’ advance written notice to us. If you wish to terminate, you must provide notice by using email to support@DocLaunch.com. You must receive written confirmation from us acknowledging receipt of your termination request. Unless you have a specific agreement, 6.4 Default; Termination by Us. You will be in default of this Agreement if: (a) you fail to timely pay any amount owed to us or an affiliate of ours; (b) you or an Authorized User associated with your Account breach any provision of this Agreement or violate any published policy applicable to the Services; (c) you are or become subject to any proceeding under the Bankruptcy Code or similar laws; or (d) if, in our sole discretion, we believe that continued use of the Application or Services by you (or your Authorized Users) creates legal risk for DocLaunch or presents a threat to the security of the Application or Services or our customers. If you are in default, we may, without notice to you: (a) suspend your Account and use of the Application or Services; (b) withhold refunds and terminate your Account; (c) charge reactivation fees in order to reactivate your Account; and (d) pursue any other remedy available to us. 6.5 Effect of Termination. If this Agreement expires or is terminated for any reason: (a) you will pay to us or our assigns any amounts that have accrued before, and remain unpaid, as of the date of the termination or expiration, including those for the billing cycle in which termination occurs; (b) any and all of your liabilities to us or our assigns that have accrued before the effective date of the expiration or termination will survive; (c) licenses and use rights granted to you with respect to the Application or Services and intellectual property will immediately terminate; (d) Our obligation to provide any further services to you under this Agreement will immediately terminate, except any such services that are expressly to be provided following expiration or termination of this Agreement; and (e) the provisions of Sections 2.2, 2.4, 3, 4,5.2, 5.4, 5.8, 6.5, 7.2, 8, 9, 10 and 11 will survive, as well as provisions designated to survive under any Service Schedules and accompanying attachments and Exhibits to the Agreement. 7. WARRANTIES AND DISCLAIMERS 7.1 Customer Warranties. You hereby represent and warrant to DocLaunch that: (a) you have all requisite rights and authority to use the Application and Services under this Agreement and to grant all applicable rights herein; (b) you are responsible for all use of the Application and Services associated with your Account; (c) you are solely responsible for maintaining the confidentiality of your Account names and password(s); (d) you agree to immediately notify us of any unauthorized use of your Account of which you become aware; (e) you agree that DocLaunch will not be liable for any losses incurred as a result of a third party's use of your Account, regardless of whether such use is with or without your knowledge and consent; (f) you will use the Application and Services for lawful purposes only and subject to this Agreement; (g) any information you submit to us is true, accurate, and correct; and (h) you will not attempt to gain unauthorized access to the Application and System or the Services, other accounts, computer systems, or networks under the control or responsibility of DocLaunch through hacking, cracking, password mining, or any other unauthorized means. 7.2 Disclaimer. THE APPLICATION, SERVICES, AND DOCUMENTATION, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE: 8 (a) MAKES NO ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER; (b) EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, AND TITLE; AND (c) DOES NOT WARRANT THAT THE APPLICATION, SERVICES, AND DOCUMENTATION ARE OR WILL BE ERROR-FREE, WILL MEET YOUR REQUIREMENTS, OR BE TIMELY OR SECURE. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE RESULTING FROM THE USE OF THE APPLICATION, SERVICES, OR DOCUMENTATION. YOU WILL NOT HAVE THE RIGHT TO MAKE OR PASS ON ANY REPRESENTATION OR WARRANTY ON BEHALF OF US TO ANY THIRD PARTY. USE OF THE APPLICATION, SERVICES, AND DOCUMENTATION ARE AT YOUR SOLE RISK. Because some states and jurisdictions do not allow limitations on implied warranties, the above limitation may not apply to you. In that event, such warranties are limited to the maximum extent permitted by, and for the minimum warranty period allowed by the mandatory applicable law. 8. CUSTOMER INDEMNIFICATION OBLIGATIONS You will defend, indemnify, and hold us, our affiliates, officers, directors, employees, suppliers, consultants, and agents harmless from any and all third party claims, liability, damages, and costs (including, but not limited to, attorneys' fees) arising from or related to: (a) use of the Application or Services by you or your Authorized Users; (b) violation of this Agreement by you or your Authorized Users; (c) infringement of any intellectual property or other right of any person or entity by you or your Authorized Users; or (d) the nature and content of all Customer Data processed by the Application or Services. 9. LIMITATIONS OF LIABILITY 9.1 Disclaimer of Consequential Damages. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, WE WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, COVER, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE TRANSACTIONS CONTEMPLATED UNDER THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, GOODWILL, WORK STOPPAGE, LOST PROFITS OR LOSS OF BUSINESS, EVEN IF APPRISED OF THE LIKELIHOOD OF SUCH LOSSES. 9.2 Cap on Damages. UNDER NO CIRCUMSTANCES WILL OUR TOTAL LIABILITY OF ALL KINDS ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR AUTHORIZED USERS’ USE OF THE APPLICATION OR SERVICES (INCLUDING WITHOUT LIMITATION WARRANTY CLAIMS), REGARDLESS OF THE FORUM AND REGARDLESS OF WHETHER ANY ACTION OR CLAIM IS BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE APPLICATION OR SERVICE(S) GIVING RISE TO THE CLAIM UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD PRECEDING THE DATE OF THE FIRST EVENT GIVING RISE TO LIABILITY. THE EXISTENCE OF MORE THAN ONE CLAIM SHALL NOT ENLARGE THIS LIMIT. 9.3 Independent Allocations of Risk. Each provision of this Agreement that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages represents an agreed allocation of the risks of this Agreement between the parties. This allocation is reflected in the pricing offered by us to you and is an essential element of the basis of the bargain between the parties. Each of these provisions is severable and independent of all other provisions of this Agreement, and each of these provisions will apply even if the warranties in this Agreement have failed of their essential purpose. 9.4 Jurisdictional Limitations. Because some states and jurisdictions do not allow limitation of liability in certain instances, portions of the above limitation may not apply to you. In that event, such exclusions and limitations shall apply to the maximum extent permitted by applicable mandatory law (and our liability shall be limited or excluded as permitted under mandatory applicable law). 10. CONFIDENTIALITY 10.1 “Confidential Information” means any trade secrets or other information of DocLaunch or Customer, whether of a technical, business, or other nature (such as our Application or Services or your Cases or Templates, that is disclosed to the other party (the “Recipient”) and that is marked “confidential,” or, whether or not marked, that a reasonable person would understand to be confidential given the circumstances of the disclosure. Confidential Information includes the terms and conditions of this Agreement, as well as pricing plans or discounts, and the features and functionality of the Application or Services. Confidential Information does not include any information that: (a) was known to Recipient before receiving it from the disclosing party; (b) is independently developed by Recipient without use of or reference to any Confidential Information of the other party; 9 (c) is acquired by Recipient from another source that did not receive it in confidence from the other party to this Agreement; or (d) is or becomes part of the public domain through no fault or action of Recipient. 10.2 Restricted Use and Nondisclosure. During and after the Subscription Term, Recipient will: (a) use the Confidential Information of the other party only for purposes that are within the scope of this Agreement; (b) not disclose such Confidential Information to a third party, except on a need-to-know basis to its attorneys, auditors, consultants and service providers who are under confidentiality obligations at least as restrictive as those contained herein; and (c) protect such Confidential Information from unauthorized use and disclosure to the same extent (but using no less than a reasonable degree of care) that it protects its own Confidential Information of a similar nature. Notwithstanding the foregoing, Customer expressly authorizes DocLaunch to use and process Customer Data as described in the Privacy Policy, which provides for, but is not limited to, delivering Cases as indicated by your use of the Services and sharing Transaction Data with individuals that are authorized to view, approve or sign Cases created by you. 10.3 Required Disclosure. If Recipient is required by law to disclose Confidential Information of the other party or the terms of this Agreement, Recipient will give prompt written notice to the other party before making the disclosure, unless prohibited from doing so by the legal or administrative process, and assist the disclosing party to obtain where reasonably available an order protecting the Confidential Information from public disclosure. 10.4 Ownership. Recipient acknowledges that, as between the parties, all Confidential Information it receives from the disclosing party, including all copies thereof in Recipient’s possession or control, in any media, is proprietary to and exclusively owned by the disclosing party. Nothing in this Agreement grants Recipient any right, title or interest in or to any of the disclosing party’s Confidential Information. Recipient’s incorporation of the disclosing party’s Confidential Information into any of its own materials will not render Confidential Information non-confidential. 10.5 Remedies. Recipient acknowledges that any actual or threatened breach of this Section 10 may cause irreparable, nonmonetary injury to the disclosing party, the extent of which may be difficult to ascertain. Accordingly, the disclosing party is entitled to (but not required to) seek injunctive relief in addition to all remedies available to the disclosing party at law and/or in equity, to prevent or mitigate any breaches of this Agreement or damages that may otherwise result from those breaches. Absent written consent of the disclosing party to the disclosure, the Recipient, in the case of a breach of this Section 10, has the burden of proving that the disclosing party’s Confidential Information is not, or is no longer, confidential or a trade secret and that the disclosure does not otherwise violate this Section 10. 11. GENERAL 11.1 Relationship. At all times, the parties are independent contractors, and are not the agents or representatives of the other. This Agreement is not intended to create a joint venture, partnership, or franchise relationship between the parties. Nonparties do not benefit from and cannot enforce this Agreement. There are no third-party beneficiaries to this Agreement. You must not represent to anyone that you are an agent of DocLaunch or is otherwise authorized to bind or commit DocLaunch in any way without our express, prior written authorization. 11.2 Third Party Content. We may provide, or third parties may provide, links to other third-party web sites or resources that are beyond our control. We make no representations as to the quality, suitability, functionality, or legality of any sites to which links may be provided, and you hereby waive any claim you might have against us with respect to such sites. WE ARE NOT RESPONSIBLE FOR THE CONTENT ON THE INTERNET OR WEB PAGES THAT ARE LOCATED OUTSIDE THE APPLICATION OR SERVICE. Your correspondence or business dealings with, or participation in promotions of, advertisers or partners found on or through the Application or Service, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such advertiser or partner. You agree that we are not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers or links to third-party web sites or resources on the Site. 11.3 Assignability. You may not assign your rights or obligations under this Agreement without our express prior written consent. If consent is given by us to you, this Agreement will bind your successors and assigns. Any attempt by you to transfer your rights, duties, or obligations under this Agreement except as expressly provided in this Agreement is void. We may freely assign its rights, duties, and obligations under this Agreement as part of our ongoing delivery of the Application or Services. 11.4 Notices. Except as otherwise permitted by this Agreement, any notice required or permitted to be given in accordance with this Agreement will be effective only if it is in writing and sent using: (a) the Application or Services; (b) by certified or registered mail; or 10 (c) insured or bonded courier, to the appropriate party at the address set forth in your registration information or on the Application or Services, with a copy, in the case of DocLaunch, to team@DocLaunch.com. Either party may change its address for receipt of notice by notice to the other party through a notice provided in accordance with this Section 11. Notices are deemed given upon receipt if delivered using the Application or Services, two (2) business days following the date of mailing, or one (1) business day following delivery to a courier. 11.6 Force Majeure. Except for any payment obligations, neither party will be liable for failure to perform any obligation under this Agreement to the extent such failure is caused by a force majeure event (including acts of God, natural disasters, war, civil disturbance, action by governmental entity, strike and other causes beyond the party’s reasonable control). The party affected by the force majeure event will provide notice to the other party within a commercially reasonable time and will use commercially reasonable efforts to resume performance as soon as practicable. Obligations not performed due to a force majeure event will be performed as soon as reasonably possible when the force majeure event concludes. 11.7 Mandatory Arbitration, Waiver of Class Actions. (a) General. ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE APPLICATION, SERVICES OR DOCUMENTATION, INCLUDING WITHOUT LIMITATION FOR THE breach, termination, enforcement, interpretation or validity thereof, including ALSO the determination of the scope or applicability of this agreement to arbitrate, WILL BE RESOLVED BY BINDING ARBITRATION CONDUCTED BEFORE ONE ARBITRATOR, RATHER THAN IN COURT. The arbitration shall be administered by the Judicial Arbitration and Mediation Services http://www.jamsadr.com (”JAMS”) pursuant to JAMS’ Streamlined Arbitration Rules and Procedures, if applicable, or otherwise pursuant to its Comprehensive Arbitration Rules and Procedures and in accordance with the Expedited Procedures in those Rules (the “JAMS Rules”). Either party may initiate the arbitration. The arbitration will be conducted in Milwaukee County, Wisconsin, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Payment of all fees will be governed by JAMS Rules. The Parties shall keep confidential any information exchanged during the arbitration as well as the decision of the arbitrator made with respect to any Claim(s) arbitrated under this Agreement and, with the exception of disclosure to attorneys, accountants, auditors, and other legal or financial advisors, neither Party shall disclose such information or decision to any other person unless required to do so by law. (b) No Class Actions. ANY SUCH CONTROVERSY OR CLAIM SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND MAY NOT BE CONSOLIDATED WITH ANY CLAIM OR CONTROVERSY OF ANY OTHER PARTY AND CANNOT BE BROUGHT AS A CLASS ACTION OR ON A REPRESENTATIVE BASIS. You acknowledge and agree that you and DocLaunch are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action lawsuit, class-wide arbitration, private attorney general action, or any other representative proceeding. Further, unless both you and DocLaunch otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding. If a court decides that this subsection is not enforceable or valid, then subsections (a) through (d) of this Section 11.7 will be null and void, but the remainder of this Agreement will still apply. (c) Smaller Claims. If your claim(s) total is less than US $5,000.00, then: (i) DocLaunch will reimburse filing fees up to a maximum of US $1,500.00, unless the arbitrator determines that your claims are frivolous; (ii) DocLaunch will not seek attorney’s fees and costs, unless the arbitrator determines that your claims are frivolous; and (iii) you may choose whether your participation in the arbitration will be conducted on the basis of documents provided to the arbitrator, through a telephonic hearing or by in person hearing. (d) Provisional Remedies. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. 11.8 Governing Law & Venue. This Agreement will be interpreted, construed, and enforced in all respects in accordance with the local laws of the State of Wisconsin, U.S.A., without reference to its choice of law rules to the contrary. For purposes of determining the governing law, the parties agree that DocLaunch is the proponent of this Agreement. Notwithstanding the parties’ agreement to mandatory arbitration, either party may seek any interim or preliminary injunctive relief from a court of competent jurisdiction in Milwaukee, Wisconsin, as necessary to protect the party's rights or property pending the completion of arbitration. The parties submit to the exclusive jurisdiction of, and venue in, any federal or state court of competent jurisdiction located in Milwaukee, Wisconsin, U.S.A. 11.9 Waiver. The waiver by either party of any breach of any provision of this Agreement does not waive any other breach. The failure of any party to insist on strict performance of any covenant or obligation in accordance with this Agreement will not be a waiver of such party’s right to demand strict compliance in the future, nor will the same be construed as a novation of this Agreement. 11.11 Severability. If any part of this Agreement is found to be illegal, unenforceable, or invalid, the remaining portions of this Agreement will remain in full force and effect. If any material limitation or restriction on the grant of any license to you under this Agreement is found to be illegal, unenforceable, or invalid, the license will immediately terminate. 11.12 Entire Agreement. This Agreement, which includes the language and paragraphs preceding Section 1, is the final, complete, and exclusive expression of the agreement between these parties regarding the Application and Services provided under this 11 Agreement. This Agreement supersedes and the parties disclaim any reliance on previous oral and written communications (including any confidentiality agreements pertaining to the Application and Services under this Agreement) with respect to the subject matter hereof and apply to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. We hereby reject any additional or conflicting terms appearing in a purchase order or any other ordering materials submitted by Customer and conditions assent solely based on the terms and conditions of this Agreement as offered by DocLaunch. Except as explicitly permitted in this Agreement, no modification or amendment of this Agreement shall be effective unless it is in writing and signed by an authorized agent of the party against whom the modification or amendment is being asserted.

Privacy Policy V20180305 

WHO WE ARE AND WHAT THIS IS DocLaunch LLC (“DocLaunch”) is the producer and owner of DocLaunch (collectively referred to here as the/our "Application" or the/our "Services"), which are collaborative web and mobile based applications that help entities and individuals deliver documents electronically, stay organized and communicate. We take the private nature of your personal information very seriously, and are committed to protecting it. To do that, we have set up procedures to ensure that your information is handled responsibly and in accordance with applicable data protection and privacy laws. This privacy policy describes what information we collect when you visit our Application or use our Services, how we use that information, and what choices we offer you to access, update, and control it. Some of the information contained in this Privacy Policy is also contained or referenced in our Terms and Conditions. Where there are differences through omission or error, the Terms and Conditions shall supersede this Privacy Policy. TYPES OF INFORMATION "Personally Identifiable Information or PII" is any information that we could use to identify an individual. It does not include personal information that is encoded or anonymized, or publicly available information that has not been combined with non-public information. "Sensitive Personally Identifiable Information or SPII" is information that meets the "personal information" criteria and also a.) reveals race, ethnic origin, political affiliations, political opinions, religious or philosophical beliefs, trade union membership, or b.) concerns health or sex life, information about government or Social Security benefits, or information on criminal or administrative proceedings other than in the context of pending legal proceedings. HOW WE COLLECT INFORMATION We collect information two ways: Information we get from your use of our Application or Services, and information you provide to us directly. Information we obtain from your use of the Application or Services is primarily non-personally-identifying information of the sort that web browsers, servers, and services like Google Analytics typically make available, such as the browser type, language preference, referring site, and the time of each visit. This also includes Public Information which is information available to the public from other sources. Other non-identifying information that we might have access to includes how you use the Service (e.g. search queries), your approximate location, cookies, etc. We collect this non-personally-identifying information in order to better understand how consumers, prospects, and visitors use the Services and, where possible, to improve their experience. For instance, we may log the time it takes to run database queries so that we can improve performance. In some cases, we may publicly display information that is not personally identifying in the aggregate, (e.g., by publishing a report on trends in the usage of our Services) or may provide the aggregate data to third parties. When you use the Service, we also collect potentially PII in the form of Internet Protocol (IP) addresses, the Uniform Resource Locator (URL) accessed (which may reference the name of a Case, Template or username), and the unique identification number associated with an account. We don't use that information to identify you or your client, with one exception: we may discover, by reviewing log files, that a particular account is using the Services in a way that is degrading the experience for all the Services’ users. If this is discovered, we may look up personally identifiable information associated with that account in order to contact the account owner. We handle and disclose this information in the same way we handle other potentially personally identifying information as described below. Certain visitors to our Services choose to interact with them in ways that may require them to provide us with personally identifying information. This includes Authorized Users of DocLaunch Wallet. The amount and type of information that is provided depends on the nature of the interaction. For example, we ask visitors who sign up for our Services to provide a real name, username, date of birth and email address. Authorized Users of DocLaunch Wallet will provide, store and maintain personally identifiable information on their DocLaunch Wallet as part of the Service. Organizations and individuals who engage in financial transactions to purchase paid services are asked to provide additional information, such as the personal and financial information required to process those transactions. In each case, we only collect as much information as is necessary or appropriate given the type of interaction. You can always refuse to supply personally identifying information as part of a Case, or as part of the DocLaunch Wallet, with the understanding that it may prevent you from engaging in certain activities or using the Service. If you send us a request, such as emailing us for support, we reserve the right to publish it (absent any personally identifying information) in order to help us clarify or respond to your request or help other users. In the process of supporting our Services, we may discover PII associated with your account. The PII we may discover during the support process without your consent includes your email address and the names of any organizations to which you belong. Additionally, in the process of supporting our Services, we may need to investigate the data within your account, including data you have entered into Templates, Cases, DocLaunch Wallets, etc. When we access such data it is to support your use of the Application or Service. Other data provided us as normal course of use is cookies. A cookie is a small piece of data that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We use cookies and other tracking technologies (like Google Analytics) to help us recognize your visit and track visitors' use of and interaction with the Services. We reserve the right to determine which tracking technologies best support the Application or Service in order to support user experience. For example, if we use Google Analytics to improve our site and user experience, and have enabled certain features within Google Analytics including their DoubleClick platform, will provide demographic and interest reporting, and a remarketing tool. Some of these features, in particular the remarketing tool, are advertising features. If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies, but should be aware that certain features of our Services may not function properly without them. You can also visit third-party providers such as the Digital Advertising Alliance and the Network Advertising Initiative pages to opt-out of cookies. If you are outside the United States, you should know that any personally identifiable information you enter into the Services will be transferred out of your country and into the United States, and possibly to other countries. By using the Services, you consent to such transfer and are representing that you have the right to transfer such information outside your country. We do not collect any PII from minors under the age of 18, which is why we reserve the right to collect user dates of birth. If you believe that a minor has provided us with personally identifiable information without the consent of his or her parent or guardian, please contact us at team@DocLaunch.com. If we become aware that a minor under age 18 has provided us with personally identifiable information, we'll delete it. INFORMATION YOU CHOOSE TO DISPLAY PUBLICLY ON OUR APPLICATION OR THROUGH OUR SERVICES Some users may elect to publicly post personally identifying or sensitive information about themselves in their normal use of our Application or Services. This could occur through use of optional or customizable profile fields, in interactions with Cases, or if a previously private interaction is made public. Information like that, which is voluntarily posted in publicly visible parts of our Application or Services, is considered to be public, even if it would otherwise be considered to be PII or SPII. As such, it is not subject to any protocols listed in this Privacy Policy, because we don't control it; you do. Additionally, voluntarily publicizing such information means that you lose any privacy rights you might normally have with regards to that information. It may also increase your chances of receiving unwanted communications, like spam. Please also remember that if you choose to provide PII or SPII using certain public features of the Application or Services, individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge, and search engines may index that information. We therefore urge you to think carefully about including any specific information you may deem private in content that you create or information that you submit through our Application or Services. INFORMATION YOU GIVE TO OTHER PEOPLE This Policy only applies to information collected by DocLaunch. It does not apply to the practices of companies that we don't own or control, or employees that we don't manage. Cases and Templates may contain links to third party websites, and any information you provide to those sites will be covered by any privacy policies they may have. Please be sure to read the privacy policies of any third-party sites you visit. It is those sites' responsibility to protect any information you give them, so we can't be held liable for their wrongful use of your personally identifying information. HOW WE USE INFORMATION WE COLLECT As legally and regulatory allowable, our notices will be provided in clear and conspicuous language. For example, when you are first asked to provide us with PII, or as soon as practicable thereafter, and we will notify you before we use the information for something other than the purpose for which it was originally collected. However we reserve the right to use any information received for business purposes to support the Application or Services we offer. If anything in this policy seems unclear, please don't hesitate to contact us at team@DocLaunch.com, so we can address your question. We may need to change this policy. If we do update it, we'll notify you either by posting the new policy on our Application or through our Services, or by emailing you the changes or a link to the modified document. We reserve the right to determine which delivery method we will use to notify you. Here are some of the ways we may use the PII you provide to us: • To allow you to register for our Services and to administer and process the registration • To communicate with you about our products, services and related issues • To evaluate the quality of our products and services, and to enhance your experience on our web sites • To maintain and administer our applications, platforms or web sites and comply with our legal or internal obligations and policies • To transfer information to others as described in this policy or to satisfy our legal, regulatory, compliance, or auditing requirements, including to disclose information to law enforcement authorities upon validly served legal process or a valid judicial instruction (for example, pursuant to a court order) • To charge you any fees and provide you with a receipt or resolve billing issues associated with your account • In the case of accounts created using business email domains, to provide your contact information to an administrator of the business email domain to facilitate the provision of additional products and/or services We will not share PII or SPII with non-agent third parties unless we are required to do so by law, or if we believe in good faith that disclosure is reasonably necessary to protect our property, rights or those of third parties or the public at large. It is possible that we may, on occasion, buy or sell assets from or to other companies. If that should occur, user information is typically one of the assets that would be transferred. Similarly, if DocLaunch or most of its assets were acquired, or in the unlikely event that we go out of business or enter bankruptcy, user information could be transferred or acquired. You should be aware that such events can occur, and that if it does, the buyer may continue to use your personal and non-personal information, but only as set forth in this policy. We may from time to time request some of your financial information for the purposes of completing transactions you have initiated through the Application or Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business. If you are an Authorized User of our Application Services and have supplied your email address, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with the Application and Services. We generally use our Application or Services to communicate this type of information, so we expect to keep this type of communication to a minimum. If we do send you information that you did not expressly request, we will provide you with a way to request that you don't get any similar notices (opt-out, unsubscribe, etc.). Onward Transfer — Prior to providing agents with any PII or SPII, we will obtain assurances that they will safeguard it in accordance with this policy. Examples of assurances that may be provided include a commitment that they will handle the information in accordance with this policy, or will provide the same level of protection. Security — All records containing PII, SPII or financial information are considered to be our property and are afforded confidential treatment at all times. We work hard to protect against the unauthorized access, use, alteration or destruction of personal or financial information. All such electronic information is stored on restricted database servers, and is generally kept until such time as you may ask us to edit or delete it, as described below. We only disclose such information to our employees, contractors or affiliates that a) need to know that information in order to process it for us or to provide other services, and b) have agreed not to disclose it to others. All interactions with our Services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol. We use a third-party, industry-accepted Payment Gateway to securely process credit card transactions. Because PII—for example, your email address—is required to use our Application and Services, we retain PII as long as your account is active. You will have the opportunity to correct, update, modify or delete this information through the Application or Services. Please note that some information may remain in our records even after you request deletion of your information, to the extent permitted by law. Additionally, there may be limits to the amount of information we can practically provide. For example, we may limit an individual's access to PII where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy or where doing so would violate others' rights. Enforcement — We will conduct internal audits of our compliance with this privacy policy, including self-assessments. Our employees take your privacy as seriously as we do, and we will take all reasonable measures against any employee found to be in violation of this policy. If you have any concerns or complaints about how you think we've handled your PII, please contact team@DocLaunch.com. We will work hard to investigate and resolve any complaints you might have.